
Iterative, mixed-method user research to understand and optimize customers' experience with the order tracker

User Testing using virtual reality to enhance the customer experience of Sydney's train stations

Customer research and design for Telstra's account management app

Embedding user research and design operations across the E-commerce team

Iterative, mixed-method user research to create a customer centric feedback form

Rich customer and stakeholder research to re-imagine a broken insurance scheme

Mixed method user research and testing to improve the job searcher experience

User research and testing to understand and Customer journeys & redesign the website