Iterative, mixed-method user research to understand and optimize customers' experience with the order tracker
User Testing using virtual reality to enhance the customer experience of Sydney's train stations
Customer research and design for Telstra's account management app
Embedding user research and design operations across the E-commerce team
Iterative, mixed-method user research to create a customer centric feedback form
Rich customer and stakeholder research to re-imagine a broken insurance scheme
Mixed method user research and testing to improve the job searcher experience
User research and testing to understand and Customer journeys & redesign the website